Help Center

My Photo Art is a US owned and operated small family business. We have a small staff and we host our online store with Shopify.

Shopify pay (supported by Stripe) is a secure checkout. 

Additionally, we use a Secure Sockets Layer, or SSL, which is an encrypted connection between your device and the server where our website is located. This connection keeps your photo, name, address, and credit card information secure between you and us.

When you upload a personal photo to our website, that photo is securely stored on Shopify's servers via encrypted connection. We then go into this server and create your piece of graphic art with the image. Once we are done with your art file, it is sent to you via email and subject to the security on your email server.

We then send your art file to our printing company for their one-time-use printing process to create your product. 

We will NEVER sell or give away your photo or personal information to individuals or other companies. We delete personal photos and your art file after 90 days (retained for customer service purposes). Your art file will only ever be sent to your email address associated with your order and do our staff who print your order.

We do not sell your email address to anyone.

Check out our Privacy Policy here.

Once pick your product and size, you then upload your photo with our encrypted and secure uploading system.

Then you just add to cart and head to checkout!

After your purchase, our artist will create a piece of art based on your photo and we will email you a preview of the art file before we print it. If you love it, Just let us know in an email reply and we'll send it to our printing department! 

If you do not like your art preview, simply reply to the email and our graphic artist(s) will happily send some more options for you to choose from. We will not send your art to the printer until you are 100% satisfied with it!

When the printing department receives the final art file from us, they will print your product and ship it to the address you entered at checkout. 

Check out our How It Works page here.

Our process of creating a piece of graphic art often smooths over the low quality issues of some phone cameras. 

If that isn't enough, the process by which we turn your photo into a piece of art with enough quality to print on a large canvas (for example) also increases the resolution of your image! 

In most cases, we can take your lower quality photo taken with a phone camera and create an art file that we could print on a large canvas!

We can even do some preemptive repairing to pictures of photos that may have cracks and fraying. If your image is too low in quality, however, we will contact you via email and ask for a better quality picture to work with.

In our experience, we will have a final art file to you within 48 hours. 

Once you approve the art file preview we email you, we will send it to the printing department and processing usually takes 2-7 days. 

Our printing company has printing locations all throughout the world and shipping usually takes 2-3 days. 

This all results in an average purchase-to-delivery time of around 10 days!

We can cancel the order and issue a refund all the way up until we send your custom art to our printing floors. 

After your art hits the printer, however, we cannot refund you as this step requires us to pay our costs of your custom, unique product.